14 Day Money Back Guarantee - For Unwanted & Unused
If you have simply changed your mind about any item ordered,
or ordered an incorrect item and you wish to return it, no problem. You can do
so provided you inform us of your decision within 14 days of receipt of your
goods. The item(s) must not be used and must be 'as new' unopened condition
when returned to us. Any security seals must be intact and unopened.
Once you've informed us that you wish to return goods, you
have 28 calendar days to return it to us.
Return of goods will be at your own expense, ensuring goods
arrive to us, in 'as new' unmarked, and a resell-able condition.
Goods that have been written on, defaced, or with security
seals open will be rejected by our returns department.
We do not accept unwanted returns outside of this period.
We cannot accept returned appliances or products with open,
damaged or defaced packaging or with parts or accessories missing.
Damage Upon Arrival
We ask that all deliveries are inspected upon receipt for damage
or defects, please report any damage to us within 14 days, but we advise you
check your goods as soon as possible to avoid delays
If items are visibly damaged on receipt, it's best to sign
the carrier's delivery note accordingly, or refuse delivery entirely to enforce
an immediate return.
If it is discovered that goods are damaged after opening,
please do not attempt installation or use and contact us immediately.
We will aim to replace the item(s) as swiftly as possible,
using our own carriers. If you wish to use your own method for
return/replacement you must notify us before doing so to gain authorisation.
Incorrectly Supplied Items
Upon receipt of your order you should immediately check the
description on the packaging and paperwork matches what you have ordered. If
you suspect the goods received to be incorrect or not matching your order or
paperwork, please contact us within 7 working days of receipt.
We insist no packaging on any heating appliance is opened,
or goods removed from packaging until a qualified plumber or heating engineer
has confirmed suitability, accuracy and specification is correct for
installation. This measure ensures if for any reason you need to return an
appliance or product, you are ensuring the goods are coming back in an unused
and suitable condition.
Installation should only take place once a qualified heating
engineer is satisfied that the appliance is correct, fit for purpose and
Faulty Goods - (Not including Appliances)
Please retain all packaging from your consignment during and
after your installation. If for any reason goods maybe faulty or need to be
returned, we must receive goods back with all original packaging, contents
& accessories in good condition with due care made to package to a standard
in which the goods were received.
Upon receipt, products will be inspected and tested to
determine a fault. If no fault is found, goods will be returned at
further cost of shipping to the customer.
Items which are deemed faulty will have a replacement or
refund offered, any reasonable postal charges incurred in posting back to us
will be reimbursed.
For faulty appliances, eg Boilers, Cylinders or Fires -
Faults will need to be reported directly to the manufacturer as warranty
replacement or repair starts with the manufacturer once the appliance is
In the rare instance of issues with appliance faults, and
difficulty with a manufacturer, we will duly assist where necessary to help
resolve any issues.